Frequently Asked Questions
Everything you need to know about shopping for your little ones at Kidsy.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy on all unused and unwashed items in their original packaging. Please visit our returns portal to start a request.
Are your products safe for children?
Safety is our top priority. All products sold on Kidsy meet or exceed US safety standards and are tested for non-toxic materials and durability.
Can I track my order?
Yes, once your order ships, you will receive an email with a tracking link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
Do you offer gift wrapping?
Yes! You can select our 'Gift Wrap' option at checkout for a small fee, which includes a personalized note and premium eco-friendly packaging.